Q-Sure puts our customer needs before any else. Our dedicated team continuously strives to make the insurance process simple, stress free and efficient for all our customers. Our aim is to provide an insurance program which allows your business to be always a step ahead. This is achieved through delivering a cost effective robust program which protects and grows with your business. No one shape fits all and sometimes “thinking outside of the box” through effective collaboration is necessary to deliver a needs based solution for our customers. Q-Sure thrives on creative thinking not just at the time of placement of the insurance, but at claims time, when it really matters. Q-Sure has delivered amazing claims results for our customers and will continue to do so through our deliverance of tailored solutions.
Q-Sure strives to shapes a better future for all our stakeholders through customer commitment, being authentic, collective ingenuity and being answerable.
Melissa joined Q-Sure as a Director in mid-2015. She has more than 25 years’ experience in the insurance industry holding senior positions in broking and underwriting firms. Melissa is extremely well regarded within the insurance industry and by her peers. For several years Melissa was (and still is) recognised as one of Australia best business development professionals. Displaying a unique ability to take highly complex situations and delivering multi-faceted needs based solutions. Ensuring the right results throughout the entire insurance processes including claims solutions.
Melissa undertook the challenge of operating her own business as she strongly believes “clients” deserve true authenticity. Melissa’s motivation is to future proof our clients businesses through advice driven solutions and meaningful actions. Advice whereby the primary focus is what works for the clients. This advice is delivered through a one size does not fit all model whereby the provision of transparent risk mitigation options are paramount.
Q-Sure has no place for the growing industry trends to mass market vanilla mass produced insurances and the deliverance of generic scripted lip service.
Melissa’s greatest attributes are her drive, commitment and accountability. Melissa is a strong believer in diversity and is the branch director for Business in Heels.
Ian has had more than 26 years’ experience within the insurance industry at a corporate and international level. Ian’s sole motivator is delivering needs based, holistic insurance programs, providing options at a time of claim and assurance of a positive effective outcome. To achieve these high level of results on a continuous basis Ian has developed expert technical skills. These have been developed through various roles such as Claims Management, Specialist Underwriting and Risk Management. Undertaking these various roles has provided the skillset to ensure no stone is left unturned and the provision of an insurance program that forties your company now and in the future.
Ian has a proven track-record of combining a strong product knowledge with excellent negotiation skills to identify and maximise key coverage's and deliver results in high-pressured target-based environments. Ian also has significant claims strategies capabilities and has recently successfully negotiated claims incurring quantum’s in excess of $2m in a manner that protected the clients reputation and operational longevity.
Ian's undertaking is not just to provide financial risk solutions but to assist in the growth and development of your business.
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